Commissioning        Swindon Borough Council

Wat Tyler House

Beckhampton Street

Swindon, SN1 2JH

Tel:- 01793 445500

DX:- 133055 Swindon 16

Mincom:- 01793 436659


Please ask for:           Duty Officer


 IMPORTANT INFORMATION                                                                                                       Direct Dial No:            01793 466155    

 FROM SWINDON TRADING STANDARDS      

 AND WILTSHIRE POLICE                                                                                                             Email:                   tstandards@swindon.gov.uk

                                                                                                                                                        

  Our Ref                     Doorstep/M 17:


  Your Ref:

 Dear Householder,




TRADING STANDARDS AND POLICE WARNING- ROGUE TRADERS HAVE

BEEN OPERATING IN THIS AREA


 We are writing to inform you that we have received reports of doorstep traders and canvassers operating in your area. Whilst it is not illegal for traders to  "cold call" this is often a sales method used by rogue traders and cowboy builders. We have had a number of incidents in the area where doorstep traders  have:


• Carried out unnecessary work or deliberately damaged property to make more

  work or falsely claimed to have carried out work;

• Overcharged for the work or take money when no work has been carried out;

• Driven the victim to the bank or cash point to obtain money under duress;

• Bullied and victimised vulnerable consumers into having work done and

  paying for the work.


 We strongly advise consumers never to agree to buy anything or to have work done by a trader who "cold calls" at the door. If you have recently agreed to  have work done by a trader that knocked on your door it is not too late to get help and advice. In most circumstances you will have a 14 day cooling-off  period in which to cancel the contract, with no further payments and also may be entitled to a refund of any monies paid.


 Please report any cold calling of doorstep traders and canvassers to the police nonemergency number 101 or call Citizens Advice Consumer Service on  03454 040506. If you have vulnerable and/or elderly neighbours please keep an eye out to see who is attending their property and report anything  suspicious to 101 .


 Swindon Trading Standard Service runs a Buy with Confidence approved trader scheme. We always recommend that you do not buy at the door, so if you  are looking for a good local trader you can trust, we advise you to obtain 3 quotes fom one of our approved traders. Please find enclosed our current  approved trader list.

 The approved trader list is updated regularly with new traders so if you are unable to find a trader you require you can log onto the website www.buywithconfidence.gov.uk

 or call us on 01793 466155.


 Yours faithfully,


 Swindon Trading Standards Service

 


Please ask for more information about the ‘Doorstep crime information pack’ and an approved list of local traders.

Rogue Traders

Our Town of Highworth

HighworthLINK

HIGHWORTH’S COMMUNITY MAGAZINE BROUGHT TO YOU WITH THE COMPLIMENTS OF THE CHURCHES OF HIGHWORTH

Home

Highworth LINK - “Bringing the people to the people”